Survey

Ivs

SURVEY

Customer satisfaction survey

Telephone reception

APPRECIATION

VERY GOOD

WELL

TOLERABLE

BAD

Friendliness of your interlocutor

Quality of listening of your interlocutor

Response to your request

Billing

APPRECIATION

VERY GOOD

WELL

TOLERABLE

BAD

Accuracy and clarity of invoices

Relations with the billing department

Customer Service

APPRECIATION

VERY GOOD

WELL

TOLERABLE

BAD

General customer relations

Documentations

Services

APPRECIATION

VERY GOOD

WELL

TOLERABLE

BAD

Do our services meet your needs?

Quality/price ratio

Compliance with the terms of the contract

Website

Do you know our website?

APPRECIATION

VERY GOOD

WELL

TOLERABLE

BAD

Is it easy to find the information on the website?

What is your overall impression of the website?

Customer Technician

APPRECIATION

VERY GOOD

WELL

TOLERABLE

BAD

Ability to meet your needs

Availability

Comment